Privacy Policy
Last Updated: December 2024
Vestige Collective is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Data Collection
We collect the following types of personal data:
- Contact Information: Name, email address, phone number when you submit inquiry forms
- Usage Data: IP address, browser type, pages visited, time spent on pages
- Communication Data: Messages and correspondence sent through our contact forms
- Cookie Data: Preferences and session information as described in our Cookie Policy
2. How We Use Your Data
We process your data for the following purposes:
- Responding to your inquiries and providing requested services
- Communicating about our heritage preservation services
- Improving our website functionality and user experience
- Analyzing website traffic and visitor behavior
- Complying with legal and regulatory requirements
3. Legal Basis for Processing
We process your data based on:
- Consent: For marketing communications and optional cookies
- Contract: To provide requested services and consultations
- Legitimate Interest: For business operations and service improvements
- Legal Obligation: For tax, regulatory, and legal compliance
4. Data Protection Measures
We implement appropriate security measures to protect your data:
- Secure server infrastructure with encryption protocols
- Access controls limiting data access to authorized personnel
- Regular security assessments and system updates
- Confidentiality agreements with staff handling personal data
- Secure backup procedures for data recovery
5. Data Retention
We retain your data for the following periods:
- Contact form submissions: 3 years from last contact
- Service records: 5 years following project completion
- Financial records: 7 years as required by Singapore law
- Marketing data: Until consent is withdrawn
6. Third-Party Services
We may use services from third parties that process data on our behalf:
- Google Analytics: Website usage analysis and visitor tracking
- Email Service Providers: Communication management and delivery
- Hosting Services: Website infrastructure and data storage
- Payment Processors: Secure handling of financial transactions
7. Your Rights
Under data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Object: Object to certain types of data processing
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Withdraw consent at any time
- Lodge a Complaint: Contact the Personal Data Protection Commission Singapore
To exercise these rights, please contact us using the details provided below.
8. International Data Transfers
Your data may be transferred to and processed in countries outside Singapore. We ensure appropriate safeguards through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by Singapore's data protection authority
- Service provider certifications and compliance frameworks
9. Data Controller Information
Data Controller: Vestige Collective
Email: [email protected]
Phone: +65 6759 4183
Address: 3 Temasek Boulevard, Suntec City Tower 3, Singapore 038983
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Phone: +65 6759 4183
Address: 3 Temasek Boulevard, Suntec City Tower 3, Singapore 038983